24Apr/05Off
Out Of The Mouths….
During that long silence a couple of weeks ago, I had occasion to call Microsoft for some technical support, and as I was doing so immediately after spending well over an hour on the line to Dell's support people too, I was not in the mood to be handed around five different people in different teams, nor ultimately to have someone 'support' me by so clearly reading from a script to tell me that they can't help me and I need to speak to Dell....
However, the whole saga was *almost* redeemed by one of the Microsoft people in the chain telling me "We don't have any technical knowledge here."
April 25th, 2005 - 11:32
Very appropriate, I have always suspected as much, but to have it finally confirmed is a real treat.