The BA Fiasco II
Meant to blog this last week, but somehow forgot to set it to 'publish':
Further to my recent musing on the mess that British Airways have got themselves into over their catering situation, I wanted to offer a perspective having done some flying with them.
I've taken four short haul flights with them in the last week, and the conclusion I reach is that they're in an even sorrier state than I thought they were. One one flight out of Heathrow, I got a £5 refreshment voucher, on the other, I got nothing at all. On one flight back, I got a sandwich in a triangular plastic box and a plastic cup of orange juice given to me outside the aircraft door, and on the other, a plastic bag containing a cheese sandwich, a small cake and an apple, and a choice of juice or water. (Felt like packed lunch time at school.)
I'm not one who feels that airlines are really under any obligation to provide refreshments to their passengers anyway, certainly not on short haul flights, and I'm going to say categorically right now that in this current circumstance, they'd have been better to have just issued an apology and done nothing but provide the tea and coffee on board that they are - it's not like passengers are paying for the food and drink, and bluntly, seeing BA employees handing out packed lunch bags is embarassing, and only serves to reinforce how low the airline has been brought by a dispute that should never have happened.