The British Concept Of Service

So I'm at home this morning. I'm waiting for the people who are coming to make the intercom system in my block work again. It's been dead for weeks, and for weeks we've been hearing vague promises about when they're coming to do the work. But now, it's apparently really going to happen. I got home on Wednesday evening to find a note through the door announcing that the work will be done today, and that I should make myself available (they have to replace the handsets in each flat as well as the panel by the front door).

Of course, it doesn't say what time today - it just says Friday.

So after weeks of people coming to see me having to phone me when they're standing outside so that I can come down and let them in, at less than 48 hours notice, I have to 'make myself available', possibly all day, in order that they can once again provide a basic service to the building.

Sometimes I hate the attitude to service in this country.

Posted on July 11, 2003 08:58 AM

and lets not even talk about delivery drivers....

Posted by dave on July 11, 2003 09:46 AM

yeah, let's talk about delivery drivers! I get a phone call to say that a bed I ordered was going to be delivered on Monday. I wait in all day and nadda. I try phoning the company only to get a stupid answering machine. It's Friday and still nada. I'm getting a bit *upset* about it now....

Posted by Moi on July 11, 2003 11:22 AM

I ordered some clothes from Tchibo last week and they arrived today. More or less on time. They sensibly make no promises about the post and such. To my annoyance and horror, the parcel had clearly been interfered with by some thieving fucker at the Royal Mail. Luckily two pairs of lycra cycling shorts (with packaging auf Deutsch) were not to his or her taste but FUCK...

Posted by Charles on July 11, 2003 12:12 PM

ah yes the royal mail, i know of post people that have been sacked because of nicking stuff, then the all powerful union gets involved and the postperson gets his / her job back, they are living in the 1800's as far as customer service and work relations goes....

Posted by dave on July 11, 2003 12:29 PM

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