Out Of The Mouths....

During that long silence a couple of weeks ago, I had occasion to call Microsoft for some technical support, and as I was doing so immediately after spending well over an hour on the line to Dell's support people too, I was not in the mood to be handed around five different people in different teams, nor ultimately to have someone 'support' me by so clearly reading from a script to tell me that they can't help me and I need to speak to Dell....

However, the whole saga was *almost* redeemed by one of the Microsoft people in the chain telling me "We don't have any technical knowledge here."

Posted on April 24, 2005 09:20 AM

Very appropriate, I have always suspected as much, but to have it finally confirmed is a real treat.

Posted by Eliza on April 25, 2005 11:32 AM

What do you think? (Comments must be approved before they will appear.)